Anywhere you want! We send orders all around the world – just enter your detailed shipping address when you check out.

• New Zealand — Urban: $7
• New Zealand — Rural: $10
• Australia: $18
• USA: $40
• Rest of the Americas: $30
• Europe: $35
• Asia: $30

All cost in NZD

Yes — free shipping is available on any orders above the following thresholds (NZD):

• New Zealand: orders over $70
• Australia: orders over $100
• USA, Canada, Mexico, South America, Europe, Asia: orders over $150

You'll receive a shipping confirmation email with a tracking link as soon as your order leaves us. If you haven't received it within 2 working days of ordering, check your spam folder or email hello@thatsit.nz

For international orders, any duties, taxes, or customs fees charged by your country are the responsibility of the recipient. These vary by country and order value, and we can't predict or cover them.

Check with neighbours and any safe drop-off spots first, then email hello@thatsit.nz with your order number and we'll chase it with the courier.

Yes — they're designed as a system: Prepare → Perform → Recover.

• Prepare: Anti-Chafe or Chamois Cream before you go, Blister-Stop Wool in the shoes, Insect Repel for the conditions.
• Perform: Top up Anti-Chafe or Insect Repel as needed during long days.
• Recover: Hot Rub for tight muscles, First Aid Gel and Mānuka Oil for any cuts, scrapes, or skin niggles afterward.

The whole range is built to layer — natural actives, no clashing ingredients, no need to choose one product over another.

No. All our products are made with natural oils and waxes — they may leave a temporary mark on fabric if applied generously, but it will wash out in a normal wash. A warm wash with regular detergent does the job, no special treatment needed.

At their core they do the same job: reduce friction, prevent chafing, and keep you moving comfortably. The differences come down to texture, use case, and personal preference.

Chamois Cream — a lightweight, breathable cream designed specifically for time in the saddle. Works seamlessly with your chamois for long-lasting comfort on the bike.

Anti-Chafe — a gel-like formula with a lanolin base, creating a slightly more durable barrier across high-friction areas anywhere on the body. Ideal for multi-sport use.

Quick guide:

• Cream texture (Chamois) → lighter, more traditional feel for riding
• Gel texture (Anti-Chafe) → smoother glide, more protective feel

The key functional difference: Anti-Chafe contains lanolin, which conditions skin and softens calluses — especially good if you're already dealing with irritation or pressure points.

You can buy That's It Mānuka products directly from us here or head to one of our stockists.

If you’ve made a mistake (like realising you should get one of everything!) head to our contact page as soon as you can with all the dets. 

We’ll do our best to make changes but this won’t be possible if we have already processed and packed your original order. 

To find out more about altering orders, please visit our returns and
refunds policy.

Firstly – sorry! 

Secondly, please don’t stress – we’ll definitely make things right. Head to our contact page and let us know your order number and what’s gone wrong. 

We’ll be in touch within 48 hours to get things sorted.

We use Shopify Payments to securely process your payment. 

You can use Visa, Mastercard, American Express, Shop Pay, Afterpay, Apple Pay and Google Pay when placing your order.

If you’re lucky enough to have a That’s It discount code, you can add this during checkout. 

An easy way to do this is to register to our database and you'll receive a special welcome discount.

If you are not completely satisfied with any That’s It product, return it to us within 30 days of your purchase, and we will organise a refund or exchange. Less shipping costs.

View full refund policy here.

Where can I redeem my gift card?

Our gift cards are only redeemable for purchases made online on our website.

Can I get cash back or a refund for my gift card?

Refunds will only be provided to the original purchaser within 30 days of buying a gift card. Gift card balances cannot be transferred for cash or refunded following this 30 day period. 

What happens to any remaining balance on my gift card?

Any remaining balance will stay on your account for future purchases until fully spent.

Can I use discounts or promo codes to purchase gift cards?

Nice try, but no. Discounts or promotional offers cannot be applied to the purchase of gift cards.

How will I receive my gift card?

Your unique gift card code will be emailed to you following the purchase. Please ensure to keep this email safe.

Both come from the Mānuka plant, but they’re obtained differently. Honey is from the bees while the oil is extracted directly from the plant making it more concentrated.
Mānuka honey is thicker and commonly used for wound dressings, while mānuka oil is lightweight, fast-absorbing, and designed for easy everyday use on skin.

The Mānuka oil adds natural antibacterial support, helping keep feet in better condition and reducing the chance of issues when things get hot, sweaty, and high-friction.

Tea tree oil is well known and widely uses, but it can be drying on the skin and harsh. Mānuka oil delivers powerful antibacterial support with a more balanced, skin-friendly profile, making it better suited for regular use.
Mānuka oil contains different natural compounds that give it a broader and more versatile antimicrobial effect.

Tea tree oil is well known and widely uses, but it can be drying on the skin and harsh. Mānuka oil delivers powerful antibacterial support with a more balanced, skin-friendly profile, making it better suited for regular use.
Mānuka oil contains different natural compounds that give it a broader and more versatile antimicrobial effect.

Yes, it’s made from 100% natural ingredients and is safe for everyday use by the whole family.

We’ve added Kānuka oil for its natural antibacterial and skin-supporting properties. While the formula works to repel insects, kānuka oil helps care for your skin at the same time, keeping it calm, balanced, and in better condition, even with repeated use.

Yes, kānuka oil is naturally anti-inflammatory, which means it helps calm the body’s response to strain and overuse. When applied to tired or tight areas, it can help take the edge off soreness and support recovery.