F.A.Q's
If you’ve made a mistake (like realising you should get one of everything!) head to our contact page as soon as you can with all the dets.
We’ll do our best to make changes but this won’t be possible if we have already processed and packed your original order.
To find out more about altering orders, please visit our returns and
refunds policy.
Firstly – sorry!
Secondly, please don’t stress – we’ll definitely make things right. Head to our contact page and let us know your order number and what’s gone wrong.
We’ll be in touch within 48 hours to get things sorted.
Do you want to go into our monthly draw to win a That's It Hat?! Leave a review by clicking on the product you purchased.
We use Shopify Payments to securely process your payment.
You can use Visa, Mastercard, American Express, Shop Pay, Afterpay, Apple Pay and Google Pay when placing your order.
If you’re lucky enough to have a That’s It discount code, you can add this during checkout.
An easy way to do this is to register to our database and you'll receive a special welcome discount.
Anywhere you want! We send orders all around the world – just enter your detailed shipping address when you check out.
If you are not completely satisfied with any That’s It product, return it to us within 30 days of your purchase, and we will organise a refund or exchange. Less shipping costs.
View full refund policy here.
Where can I redeem my gift card?
Our gift cards are only redeemable for purchases made online on our website.
Can I get cash back or a refund for my gift card?
Refunds will only be provided to the original purchaser within 30 days of buying a gift card. Gift card balances cannot be transferred for cash or refunded following this 30 day period.
What happens to any remaining balance on my gift card?
Any remaining balance will stay on your account for future purchases until fully spent.
Can I use discounts or promo codes to purchase gift cards?
Nice try, but no. Discounts or promotional offers cannot be applied to the purchase of gift cards.
How will I receive my gift card?
Your unique gift card code will be emailed to you following the purchase. Please ensure to keep this email safe.
Eligibility: Spend $50 or more in a single transaction to receive a complimentary Canvas Bag.
Availability: Gift is available while stocks last and cannot be substituted for cash or any other item.
Promotion Period: This promotion runs until 22 December 2024 or until stock runs out, whichever occurs first.
Exclusions: Gift vouchers are not included in the qualifying spend.
Limitations: One Canvas Bag per customer, per transaction.
Non-Transferable: The gift is non-transferable and must be redeemed at the time of purchase.
Changes: We reserve the right to amend or withdraw this promotion at any time without prior notice.