Skip to content

Frequently asked questions

ORDERS

HOW DO I GET MY HANDS ON YOUR AMAZING PRODUCTS?

You can buy That's It Mānuka products directly from us here or head to one of our stockists.

CAN I CHANGE MY ORDER?

If you’ve made a mistake (like realising you should get one of everything!) head to our contact page as soon as you can with all the dets. 

We’ll do our best to make changes but this won’t be possible if we have already processed and packed your original order. 

To find out more about altering orders, please visit our returns and
refunds policy.

WHAT IF SOMETHING IS MISSING FROM MY ORDER?

Firstly – sorry! 

Secondly, please don’t stress – we’ll definitely make things right. Head to our contact page and let us know your order number and what’s gone wrong. 

We’ll be in touch within 48 hours to get things sorted.

HOW CAN I PAY FOR MY ORDER?

We use Shopify Payments to securely process your payment. 

You can use Visa, Mastercard, American Express, Shop Pay, Afterpay, Apple Pay and Google Pay when placing your order.

HOW DO I USE A DISCOUNT CODE

If you’re lucky enough to have a That’s It discount code, you can add this during checkout. 

An easy way to do this is to register to our database and you'll receive a special welcome discount.

WHERE DO YOU SHIP TO?

Anywhere you want! We send orders all around the world – just enter your detailed shipping address when you check out.

WHAT IS YOUR RETURNS POLICY

If you are not completely satisfied with any That’s It product, return it to us within 30 days of your purchase, and we will organise a refund or exchange. Less shipping costs.

View full refund policy here.

GIFT CARDS

Where can I redeem my gift card?

Our gift cards are only redeemable for purchases made online on our website.

Can I get cash back or a refund for my gift card?

Refunds will only be provided to the original purchaser within 30 days of buying a gift card. Gift card balances cannot be transferred for cash or refunded following this 30 day period. 

What happens to any remaining balance on my gift card?

Any remaining balance will stay on your account for future purchases until fully spent.

Can I use discounts or promo codes to purchase gift cards?

Nice try, but no. Discounts or promotional offers cannot be applied to the purchase of gift cards.

How will I receive my gift card?

Your unique gift card code will be emailed to you following the purchase. Please ensure to keep this email safe.

MĀNUKA & KĀNUKA

How is mānuka oil different from mānuka honey?

Both come from the Mānuka plant, but they’re obtained differently. Honey is from the bees while the oil is extracted directly from the plant making it more concentrated.
Mānuka honey is thicker and commonly used for wound dressings, while mānuka oil is lightweight, fast-absorbing, and designed for easy everyday use on skin.

Why does it contain mānuka oil?

The Mānuka oil adds natural antibacterial support, helping keep feet in better condition and reducing the chance of issues when things get hot, sweaty, and high-friction.

What’s the difference between mānuka oil and tea tree oil?

Tea tree oil is well known and widely uses, but it can be drying on the skin and harsh. Mānuka oil delivers powerful antibacterial support with a more balanced, skin-friendly profile, making it better suited for regular use.
Mānuka oil contains different natural compounds that give it a broader and more versatile antimicrobial effect.

What’s the difference between mānuka oil and tea tree oil?

Tea tree oil is well known and widely uses, but it can be drying on the skin and harsh. Mānuka oil delivers powerful antibacterial support with a more balanced, skin-friendly profile, making it better suited for regular use.
Mānuka oil contains different natural compounds that give it a broader and more versatile antimicrobial effect.

Is it safe for kids and families?

Yes, it’s made from 100% natural ingredients and is safe for everyday use by the whole family.

Why does it contain kānuka oil?

We’ve added Kānuka oil for its natural antibacterial and skin-supporting properties. While the formula works to repel insects, kānuka oil helps care for your skin at the same time, keeping it calm, balanced, and in better condition, even with repeated use.

Does kānuka oil really help ease sore muscles?

Yes, kānuka oil is naturally anti-inflammatory, which means it helps calm the body’s response to strain and overuse. When applied to tired or tight areas, it can help take the edge off soreness and support recovery.