Refund policy

Returns

We want you to love and enjoy your That’s It products. If you are not happy with your purchase you can return the product within 30 days of purchase for a full refund, less shipping costs.

To start a return, please contact us at hello@thatsit.nz

Mail your returned items to:

That’s It, 151 Karahaki Road, Waverley, Taranaki 4591, New Zealand.

You can always contact us for any return questions at hello@thatsit.nz

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thatsit.nz